Return Policy
At The Digital Gadgets, we value your satisfaction and strive to ensure that you are delighted with your purchase. If you are not entirely happy with the product you received, please review our return policy below to guide you through the process.
Damages and Issues
Upon receiving your order, please inspect it thoroughly. If you find any defects, damage, or if you have received the wrong item, contact us immediately. We will evaluate the issue and work with you to rectify the problem promptly.
Exceptions and Non-Returnable Items
In The Digital Gadgets, certain items are non-returnable due to hygiene, safety, or other specific reasons. These items may include:
Earphones and in-ear headphones (due to hygiene reasons if opened)
Screen protectors (once applied)
Software or digital downloads (due to licensing restrictions)
Customised gadgets or accessories
Gift cards and vouchers
Additionally, items must be returned in their original condition and packaging where applicable. Please note that sale items may not be eligible for returns.
Exchanges and Refunds
If you'd like to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.
For refunds, once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.
Contact Information
For any return-related queries, please reach out to us at:
Email: sales@thedigitalgadgets.com
Phone: +65 9639 9999
Address: 2 Bayfront Avenue B2-K19 The Shoppes at Marina Bay Sands Singapore 018972
We appreciate your understanding and look forward to resolving any issues you may encounter.
